Visitor Exerience co-worker

With a unique Småländsk history, Älmhult is the heart of IKEA, where we have our roots. It’s the home of functional, well-designed, and affordable Swedish home furnishing and a center for innovation. We call it Democratic design. 

IKEA Älmhult AB, including IKEA Museum, IKEA Hotell and IKEA Property, is on an exciting journey to make Älmhult an even better place for the next generation. We want Älmhult to grow, with both people and businesses and make this a unique and attractive place where the many people can experience IKEA yesterday, today, and tomorrow. We want to build the next generation of culture carriers and to strengthen the IKEA Brand. Are you ready to be part of this journey?

The main assignment for Business unit Hospitality & Hotel, is to enable a great visit and stay that comes with a unique Älmhultish hospitality.

Our Visitor Experience teams ensures that our guests experience our genuine, warm and welcoming atmosphere at our venues at IKEA in Älmhult. IKEA will always stand for a family friendly and inspiring experience, wherever you meet us. We do that by creating excellent operation of our venues and by meeting the needs of our guests. We interact with our guests at IKEA Museum, IKEA Hotell, Meeting Centre, Aktivitetshuset and many more places in Älmhult. We are also happy to share our IKEA heritage through inspiring stories about IKEA, life at home, home furnishing and design. Giving our guests a glimpse behind the scenes of IKEA and our brand.

We are now at the starting point of an exciting journey to expand our scope. Are you ready to join the ride? We are now looking for several new colleagues to join our teams. 

As a Visitor Experience co-worker you meet our guests at IKEA Hotell or IKEA Museum. You guide them to all our exciting places in Älmhult or give them a tour through IKEA history. You are also expected to contribute to and develop our Hospitality agenda. 

Your main tasks will be:

• Make all guests feel welcome and ensure a seamless experience regardless of where in Älmhult you meet them.
• Coordinate activities that contribute to the guest experience and caters for their need.
• Provide a professional service and be able to share deep IKEA knowledge and introduce the guest to Älmhult as a destination
• Perform guided tours
• Understand the visitor needs and expectations and take responsibility if any unforeseen situations arise
• Handle payments in our different venues
• Ensure all areas are in shape as new on a daily basis 

We are looking for you who are a people person and who loves to provide service and create a memorable guest experience. The guests always comes first to you and you always try to exceed the guests expectations. You are passionate about the IKEA brand and our culture and values. You are a natural communicator who have no trouble in communicating with people, both one-to-one and in large groups, in both English and Swedish. If you are also proficient in conversing in German, we will see this as a merit. We preferably see that you have worked within the service industry before and have good knowledge of digital tools and systems. You are a natural problem solver, who sees opportunities for improvement instead of problems.

Requirements:

• Some years of working experience from the service industry, especially from tourism or hotel industry.
• Fluent in English and Swedish, both spoken and written
• Able to make decisions and prioritize in a hectic environment
• A team player of rang who likes to cooperate with others
• Swedish working permit, making you eligible to work in Sweden
• At least 18 years of age

We now offer several fulltime, permanent positions to complete our teams. Our working hours will be sheduled and are distributed in accordance with our business opening hours. We have operations 24/7 meeting our guests and we expect you to have the possibility to work both daytime, evenings, weekends and nights. 

We look forward to getting to know you better, so please send us your application already today or latest the 11th of August. As we are stepping into the summer period we will start the selection process in August. So if you do not hear from us before that, do not worry, we will get back to you after the vacation period.

If you have any questions regarding the roles, you are welcome to contact recruiting manager Elin Nyqvist, elin.nykvist@inter.ikea.com. Please note that we do not accept applications via email due to Data privacy regulations. 

If you have question regarding the recruitment process, please contact AnnaMaria Edring, annamaria.edring2@inter.ikea.com.