Food Demand Coordinator - Food Logistics Services

IKEA sells millions of products around the world every day and each one must make its way from supplier to customer. Category Food Logistics Services plays a vital role in the IKEA supply chain with the responsibility to ensure that IKEA’s food related products are shipped, handled, and distributed in a professional way, and with that, securing all requirements related to availability, optimal total cost, quality & sustainability.

We are now looking for one Food Demand Coordinator to join our Category Food Logistics Services team located in Milan.

As Food Demand Coordinator, you will work close with different supply functions to secure product availability for our customers by taking operational responsibility for distribution in selected markets.

In collaboration with your team in Milano, Range Area Food in Core Business Range, and other supply chain partners, you will support IKEA retailers through a variety of operational tasks such as ensuring smooth range change, commercial activities as well as expansion initiatives.

You will be joining a diverse and experienced team with helpful colleagues who enjoy working in fast-paced environment and growing organization. In your role you will be responsible for one or several retail markets and:

• Secure operational performance in Supply Chain Operations from end-to-end perspective, within given scope and regional business team.
• Together with regional business team, regularly review and provide input to supply chain partners to secure optimal replenishment solution and logistic set-up set up by identifying patterns of underperformance, non-compliance, deviations, potential risks, and supply constraints.
• Support Market Operations Forums in markets under scope through high-quality, on time- and fact-based communication and stakeholder management of all participants (supply chain and retailers) and leading the initiatives required to reach operational excellence.  Support and take the lead for distribution part in emergency response situations.
• Will be first point of contact for assigned Retail partners on behalf of Supply Chain Operations.
• Analyze and evaluate (orders, need, forecast, stock and sales) data to identify the risks of shortage in Distribution Centers and Stores and take actions to secure highest optimum availability at lowest cost.
• Coordinate Supply operations stream in expansion projects and establishment of new retail units in existing IKEA markets.
• Responsible for products availability via handling high inventory, short shelf-life management, Phase in / phase out process, Range changes / Assortment management. Coordinate and execute global and local markets sales activities.
• Calculate the plan for all discontinued range / secure operational launch of new products.
• Register and maintain parameters for retail and range in the relevant business solutions.
• Coordinate physical movement of the goods and secure product compliance during export and import. Secure proper documentation related to movement of the product as needed in the customs clearance process.
• Plans and develop the product labeling at Distribution Centers and coordinate the process with relevant ESPs and internal stakeholders.

To be the right fit for this role, the below points need to be about you:

• Excellent communication skills, including active listening and the ability to communicate complex issues in a clear, engaging way with a down-to-earth, simple tone of voice.
• Strong networking skills, being able to interact and form strong cross functional collaborations and partnerships, experience of indirectly leading others with proven results in influencing business decisions.
• Structured and well-organized team player who likes to deliver high quality results on time.
• Having experience or ability to work with large datasets and develop diagnostic, predictive, and prescriptive analytics models.
• Energetic, driven and committed to deliver results with a business-mind, sense of solution orientation and urgency.
• Master Microsoft Office applications with proficiency in Excel and experience preferred with using an ERP system Infor M3 (Movex).
• Positive mind-set, open and flexible to adapt to a rapidly changing environment.
• Highly motivated with a passion for excellence in pursuit of business growth and success.
• Having related education background (university degree) in logistics / supply / business administration or relevant working experience,
• Having preferably working experience within food logistics
• Fluent in English

We are looking forward receiving your application in English by September 23rd June.

At IKEA, we do things a little different. We think differently, act differently, and work differently as well. We like to break things, like rules. More so we like to make things, like music-playing lamps, and beds disguised as sofas, even plantballs that help us look after our planet. It’s all part of our vision - to create a better everyday life for the many. This has been keeping our co-workers going for over 75 years. By 2030, we hope to help millions more to look forward to going home. Maybe you can help us?

At IKEA Supply we are responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with business areas, different business units, as well as our retail markets to secure customer availability in all markets and sales channels, at lowest total cost.

Supply Chain Operations (SCO) is a true global business unit in IKEA Supply. Our +800 amazing and passionate colleagues work across cultures and time-zones to make sure our customers around the world can buy the IKEA products they desire and love. Together with our external service providers, we develop and operate logistic and transportation solutions that are simple, affordable, and sustainable.

Read more about us at https://about.ikea.com