Customer Relations Team Leader (Easy Buying) - IKEA Bang Yai

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th

Your assignment

• Contribute to the creation and operational implementation of the local customer relations' action plan.
• Contribute to the building of business competence by supporting and empowering co-workers in their efforts to improve according to agreed development plans.
• Ensure that the team understands the ambitions of the organisation to create a customer-focussed culture, by offering a positive and seamless customer experience in a multichannel retail environment
• Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
• Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
• Support proactively with customer insights to improve business and functional operations.
• Ensure “First Time Right” mind set is secured with internal and external stakeholders.
• Provide input, ensure execution and follow up on the service agreements and contracts with internal/external stakeholders to secure operational excellence according to business needs.
• Ensure business competence in areas of products and services.
• Plan the required resources and investments in order to improve business and functional operations.
• A good working knowledge of how systems and processes work to secure seamless customer shopping experience in every touch point.

Your profile

• Experience of working in retailing and taking responsibility for a large team.
• Quick learner who can adapt easily to changing demands.
• Ability to understand the key principles of the shopping experience and customers’ expectations.
• Good understanding of the IKEA culture and values.
• Interested in home furnishing

Please apply by 30 June 2025.