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Ikea member of staff helping customers use touch screen
会见与理解顾客

Showroom Consultant (Kitchen and Wardrobe Planning)

申请
  • Belrose, New South Wales, Australia
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 294692

  • 发布日期: 06/06/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.



    Working at IKEA has its benefits and rewards:
    • $28.59 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent Full-time 76hrs/fortnight
    • The internal job title is Commercial Co-worker
    • Rotating roster, with shift ranging between 8:30am to 5:30pm, weekdays, weekends and be available to work 3 out of 4 weekends in a month (both Saturday and Sunday).
    • This role is based in IKEA Planning Studio, inside the HomeCo. Belrose Shopping Centre, NSW 2085.


    RECRUITMENT PROCESS
    • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
    • If your application is progressed, you will be invited to attend an in-person interview with the hiring team.

    About this work area

    As Showroom Consultant your responsibilities will include, but are not limited to:
    • Approach arriving and browsing customers. Identify their overall need to support them in the best way by asking the right questions.
    • Maintain presentation of the showroom to the highest level and work in line with our visual merchandising guidelines.
    • Ensure all customer material and digital solutions are ready to use - to give customers a positive shopping experience.
    • Establish and build strong customer relationships whilst delivering exceptional customer excellence.
    • Following up orders, enquiries and emails to convert the planning offer into a purchase.
    • Working cohesively with the team to achieve set sales targets and maximise campaign sales
    • Maximise sales through effective selling techniques, including room solutions and add-on sales.
    • Handle sales administration with care and accuracy, supporting customers through the post-sales journey.



    As Showroom Consultant you are or have:
    • Proven experience in a sales or customer service role, within the furniture, colour consulting or high-value items retail industry.
    • Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and a love for sharing the IKEA product range with customers.
    • A strong customer-focused mindset, always striving to deliver a memorable and positive shopping experience.
    • An authentic approach to generating sales, paired with a professional, self-motivated attitude towards achieving sales targets and KPIs.
    • Clear and concise communication skills, a keen eye for detail, and strong problem-solving abilities to navigate customer needs.
    • A ‘Togetherness’ mindset, with the ability to work autonomously while collaborating effectively with your team.
    • Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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