• Secure a positive customer experience through all channels and ensure your Commercial Team Leaders have the right number of co-workers in the right place at the right time. • Deliver and lead the commercial action plan for your store, maximizing sales online and offline • Secure successful implementation of country priorities, define local priorities to conquer the market share • Lead Commercial Team Leaders in an omnichannel retail environment • Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels • Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels • Follow up your financial goals, KPIs and costs, and take actions on deviations • Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups and secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution • Identify and develop the many talents within the department to secure succession planning • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability
What you'll need to have
• Ability to develop business and maximize sales in all channels • Innovative approach and change management skills • Strong and successful leadership proven by previous experience in leading a team • Analytical and numerical skills, ability to set budgets, implement action plans and follow up goals • Omnichannel approach • Starving to conquer market share and achieve high commercial performance • Passionate about team leading and people development • Deep understanding of the local market and competitors • Speaking both Italian and English is required
Together as a team
To achieve an enjoyable, convenient, and successful shopping and buying experience that leads to increased sales and sustainable long-term profitability. To ensure an excellent customer experience in an efficient and effective way by using all media and sales channels available to attract and encourage more customers to visit more often and buy more in all the touchpoints. This is achieved by optimizing the sales priorities, using commercial activities, and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure our customers are satisfied, to develop and execute sales steering and selling the IKEA way. You lead and inspire your team to optimize an omnichannel shopping experience to secure satisfied customers and sales and profitability increase in your store. You have a strong knowledge of the IKEA product range, the local market, competition and customers. Your leadership is based on performing and delivering while learning and developing the business. You use the IKEA tools and expertise of your team and your colleagues to support you. You always consider and steer the business in an omnichannel retail environment that you put into your strategies and actions
WE CARE FOR PEOPLE At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability
