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会见与理解顾客

Product Quality Manager

申请
  • Conshohocken, Pennsylvania, United States
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 293336

  • 发布日期: 05/06/2025

    • Why we will love you

    Formal qualifications in Law, Sales, Business Management or specific IKEA relevant training
    Minimum of 10 years of experience working with Compliance, Product Quality or equivalent
    Minimum of 10 years of experience in leading and managing people and teams with different
    disciplines within Compliance, Product Quality or equivalent
    Experience from retail, preferably home furnishing sector
    Experience with commercial and strategic business planning
    Experience from managing change in a complex business environment
    Experience with product requirements and compliance, preferably from a retail environment
    Strong documented leadership skills

    Job Type: Permanent, Full-time
    Benefits Eligible: Yes
    Hybrid workplace: 3days in the US Service Office, Conshohocken, PA and 2 days remote. Domestic relocation is offered with this position.
    Salary Range: $105,190.00-$156,291.00

    "Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role."

    What you'll be doing day to day

    • Act as a member of the Selling Management Team and proactively lead the product quality,
    compliance and recovery (PQR&C) agenda in the country
    • Lead the support to the units in the market related to product quality, compliance and recovery
    • Ensure that processes are in place to secure that the local product offer complies to regional
    and national regulation, industry standard, health and safety standard and IKEA policies as well
    as customer quality expectations
    • Ensure that processes are in place to secure product quality case management, coordination of
    product quality reporting and claim handling, product quality issues, product deviation
    reporting, sales stop and recalls in the market
    • Proactively contribute to the IKEA business plan discussions to ensure that product quality and
    compliance insights underpin the future direction of IKEA
    • Constantly improve how the product quality, compliance and recovery processes contribute to
    growth and to the long-term success of IKEA, by enabling effective and efficient processes that
    support the customer, the business and the brand
    • Maximize profit by optimizing the product recovery processes, and preventing the occurrence of
    unnecessary costs related to IKEA products
    • Develop and share best practices and learning content for business offer competence
    development in the market
    • Drive the co-operation, knowledge and information sharing across functions to ensure everyone
    understands and actively contributes to ensuring the end to end quality, safety and compliance
    of the IKEA product range
    • Lead, coach and develop a high performing PQR&C team that will strongly contribute to reach
    the common goals (e.g. growth, profitability, brand positioning/consideration). Lead the
    transformation of the PQR&C function in the country
    • Be an active player in driving an open and sharing climate, being a role model of the IKEA
    values, and contribute to the transformation of IKEA

    Together as a Team

    To drive extraordinary growth by ensuring the quality, safety and compliance of the
    IKEA product offering, and by optimizing the product recovery processes preventing the
    occurrence of unnecessary costs related to IKEA products.

    Apply now!

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment
    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role




    The starting rate/ salary for this position ranges from 105,190 USD to 156,291 USD and will be based on relevant work experience.
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