IKEA is the leading Life at Home brand in Kuwait. We offer well-designed, functional, and affordable, good quality home furnishing beautiful solutions, produced with care for people and the environment. There are several companies with different owners, working under the IKEA Brand, all sharing the same vision: to create a better everyday life for the many people.
IKEA has been in Kuwait for more than 40 years, operated by Al Homaizi Limited and is very well established in Kuwait. IKEA has 6 stores in Kuwait, IKEA The Avenues, The Warehouse, 360, Assima Mall, Khiran Mall and IKEA For Business in Shuwaikh.
Who We are and How We Work?
We believe in people. We have an optimistic attitude in the way we are and in the way we do things. We believe in diversity, equality and inclusion because they increase our understanding of our customers and each other. We empower and develop our teams through on-job intensive trainings, working together and providing an international and diverse workplace.
In IKEA, every job is different, and every day is different. Are you up to the challenge to join our dynamic and creative work environment?
Job description
The core task of the IT Coworker is to ensure uninterrupted and efficient IT services to be provided to co-workers and to maintain and operate IT infrastructure, systems and IT services.
Ensure all IKEA IT operations in all units within the market are running smoothly
Support and resolve IKEA coworker’s hardware and applications related issues and requests
Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on IT related implementation and issue resolution
Maintain and monitor IT assets such as workstations, Laptops, Printers and Data Center Hardware
Maintain agreed internal SLAs connected to IT services
Monitor daily backups of IKEA
Monitoring and recording all IT Asset and hardware for audit purposes
Provide input on what IT equipment/products/services might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured for all critical business operations
Perform preventive maintenance and routine monitoring to include creation and follow-up of a service
Schedule for fixed assets, daily and weekly review of all applicable monitoring tools to identify and avoid potential business interruptions
Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain
Qualification
Up to 5 years’ experience in a similar role
Bachelor's degree in computer engineering
Experience in working in internal or sourced IT Helpdesk
Excellent troubleshooting and issue handling
Controlling data centre and troubleshooting experience
Should have an experienced background of how to handle switches, computers, laptops and corporate servers
Communication skills and ability to understand user's issues and problems
More Information
Please send your CV in English and tell us in which direction you would like to take career, if you are experienced in a particular field or looking for completely new challenges.
