Regional Fulfilment & Availability Manager | Retail | IKEA RSO Jebel Ali

Job Requisition ID: 171051 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To take accountability and overall responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution:

• • Secure agreed goals on availability to customers for the total offer at lowest costs
  • Translate and co-create commercial priorities into actions for Customer Fulfilment in the market.               
  • Flow and capacity management
  • Forecasting and ordering
  • Range and supply administration
  • Customer order management
  • Stock quality
  • Reverse flow
  • Continuous improvement
  • Leading and developing people

Lead, steer, plan, support, coach and follow up the operations and development of the whole fulfilment support organisation within the market with a customer-centric and collaborative approach in focus.

Create the right prerequisites in the organisation to enable the growth agenda and secure the Group and market Customer Fulfilment agenda is translated into the Fulfilment Availability and Support organisation.

What you will do

• Accountable for seamlessly enabling high performing daily operations and an efficient distribution network on the market by securing an end-to-end planning and fulfilment process from commercial input, flow and capacity management, ordering and forecasting to customer order management.
• Accountable for securing optimal range location in the fulfilment units on the market while securing agreed goals on availability and keeping lead time promise to lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer
• Accountable for translating and co-creating commercial priorities into actions for Customer Fulfilment in the market and for securing and enabling to setup for campaigns and emergency situations in order to provide seamless shopping experience with great quality for the many people.
• Accountable for representing market Customer Fulfilment in the Commercial Team and for the contribution to the commercial calendar by fully integrating logistics considerations and possibilities thereby securing agreed goals on the availability of range and services for customers at the lower possible cost.
• Accountable for an aligned and high performing flow and capacity planning process on the market including providing and aligning the right short-, mid-, and long-term capacities to reach target availability to the customer at high quality and lowest possible total cost and securing that the fulfilment logistics capacity requirement are integrated into the expansion plan.
• Accountable for the cooperation with key partners on the market level including Regional Supply Teams (RST), IoS and Transport Logistics Services (TLS) while contributing with both knowledge and resources to optimal operational and multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks based on both internal and sources.
• Accountable to lead, coach and develop the market Fulfilment Availability and Support organisation to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building, succession planning and diversity and inclusion.

Required skills to be successful

• Coaching and/or mentoring, Advisory and facilitation skills,
• Conflict management skills and problem-solving experience
• Communication Skills

What equips you for the role

• 4-6 years working experience in a management position (preferable in distribution, retail, logistics or similar)
• Proven successful leadership in a big organization, delivering both business result and people development
• Retail/home furnishing/supply chain/customer service experience and interest
• Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
• Knowledge of labor laws and third-party relations (unions, external service providers etc.)
• Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals
• Proven ability to influence in a matrix organization
• Successfully lead projects or processes on country/market/national level

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.