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Ikea member of staff helping customers use touch screen
会见与理解顾客

Checkout Team Leader

申请
  • Dumbravita, Timisoara, Timis, Romania
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 315378

  • 发布日期: 30/10/2025

    • About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    WHY WORKING IN IKEA IS SO MUCH MORE THAN A JOB?
    We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:
    • We will provide you a fair and attractive salary, and we will compensate additionally if you work night shifts or weekends, support you financially with transportation and meal allowance and you will always have cooked meals (meat or veggie) in our co-worker restaurant and free refreshments (coffee, juices, fruit)
    • We know that your free time is important so you will get each year a holiday voucher
    • Is there an additional room you would like to refurbish? As an IKEA co-worker, you have discounts on all our products
    • We believe that each of us contributes to reaching (and exceeding) our goals. That's the idea behind our unique, performance-driven bonus program: One IKEA Bonus. It rewards us for improving our business – together!
    • Your health and well-being are our top priorities, so we provide you private medical subscription and life insurance. We understand that everyone needs help with life challenges and daily demands from time to time. We offer you 24/7 support from external experts if needed with work, personal and emotional issues, or you need legal or financial advice
    • There are many opportunities to grow so we will arrange you with a wide offer of online training using our learning platform and if you want to change your career or position, you don't need to change company to change a job – we have many opportunities and examples of our co-workers changing position, location or even country

    WHY WE WILL LOVE YOU:
    • A passion for “life at home“.
    • Retailer at heart; practical, hands on experience improving customer experiences within a retail environment.
    • Energetic leadership style; you thrive on the buzz you can only get from those unpredictable days.
    • Attention to details; responsible for the day to day operations of the cash office, compliance management.
    • Ultimate multi-tasker; you can be everywhere at once!
    • The ability to think outside of the flat-pack.
    • True customer advocate; to provide rapid customer focused problem solving with a smile on your face.
    • Cash line experience is required.
    • Written and oral communication skills in English

    A day in your life with us

    • In this fast paced dynamic environment we want our customers to come back and the best way to do this is to make each contact with IKEA a positive experience.
    • As the Check Out Services Team Leader, the primary focus will be to manage the Check Out Services Area, and to grow the business and the people together.
    • You will ensure a unique and fun family day out experience for our customers, motivate and lead your talented team of co-workers to adopt a customer service mindset!
    • Secure the customer experience assignment, strategy implementation and responsibility for its performance
    • Lead the customer team and collaborate with key stakeholders to ensure a rewarding customer experience.
    • Analyse and ensure performance standards of the team are met and corrective actions are implemented to ensure an excellent customer experience.
    • Lead the process of onboarding, training and development of the competence of co-workers.
    • Analyse customer feedback to eliminate and prevent the causes of negative customer experience.

    Together as a team

    Enthusiasm, togetherness, and a "get-it-done" attitude is what our IKEA culture is built upon. We're optimists, constantly looking for new and better ways to do things. We believe that you, as us, will thrive when meeting incredible people that are on the same mission at IKEA. People who are humble, supportive, and absolutely committed to leading home-furnishing retail into the future and creating a better life for many people by putting the customer at the heart of all we do.

    Apply now!






申请

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