职位 ID: 269601

发布日期: 13/12/2024

Who you are
• You are passionate about customers and act to ensure a positive shopping experience.
• You have the IKEA values truly reflect personal values.
• You have passionate about leading business through people.
• You have ability to priorities and organize work and the work of others in order to make the most efficient use of the time available.
• You have experience of actively meeting customer needs through understanding customers in a service industry.
• You have ability to plan staffing needs according to the customer flow.
• You have emotional resilience and ability to handle conflict. (assertive and able to remain calm when confronted with challenging situations)
• You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver.
• You have good analytical skills.
• Please note that the job posting may close before the deadline if the position is filled
A day in your life with us
• You are keeping your areas of responsibility in shape as new.
• You are keeping your work areas efficiently equipped at all times during trading hours.
• You are ensuring co-workers are available and ready to help by putting customers before work tasks.
• You are empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
• You always being available to deal positively and quickly with issues raised by customers thereby supporting your co-workers when they cannot resolve a need.
• You are Spending as much of your working time as possible in area of responsibility, supporting and coaching co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
• You are leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in your unit.
• You optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
• You actively seek, and act on, customer feedback in order to make continuous improvements to our service.
• You understand the importance of accurate stock inventory and coach your team to also have this awareness and work with it in their daily roles.
About this work area
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!