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Ikea member of staff helping customers use touch screen
会见与理解顾客

<IKEA Japan/Headoffice> Payments and Checkouts Specialist Full-time

申请
  • Chiba, Japan
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 242524

  • 发布日期: 23/05/2025

    • What you'll need to have


    • Plan, implement, and optimize payment and checkout solutions tailored to customer needs and market trends in Japan
    • Analyze the performance of existing payment systems, identify issues, propose improvements, and lead their implementation
    • Drive payment-related projects by collaborating with global and local stakeholders (e.g., digital teams, stores, financial institutions, payment service providers)
    • Monitor industry trends, regulations, and technological advancements, and provide relevant reporting
    • Share payment and checkout expertise internally to help other departments deepen their understanding
    • Ensure stable operation of payment systems and provide smooth checkout experiences in both physical stores and online channels

    Examples of projects:
    • Expanding cashless payment options (e.g., optimizing QR code payments, introducing electronic money)
    • Adding online payment methods such as Apple Pay and Google Pay
    • Introducing and managing new checkout terminals
    • Implementing and improving self-checkout solutions


    • Experience in project management, including the ability to work collaboratively with internal and external stakeholders
    • A strong curiosity for systems and processes, with the ability to dive deep into details to understand how things work
    • Business-level proficiency in both Japanese and English


    • Data analysis skills (ability to analyze customer and payment data to develop improvement strategies)
    • Ability to deliver results within your area of responsibility, with a strong focus on quality and speed
    • Knowledge and experience related to checkout process optimization
    • Experience in customer behavior analysis or customer experience (CX) improvement in the retail industry


    This position is part of the Customer team, which consists of 11 members. Among them, 2 members specialize in the payments area. Thanks to the compact team structure, everyone’s ideas and input are valued, and it’s easy to see the impact of your work on the team and the organization.

    You’ll collaborate with internal and external stakeholders to develop and implement payment methods that meet the needs of customers in Japan. While the role involves handling a wide range of tasks, you’ll frequently experience the satisfaction of seeing your efforts take shape. It’s a rewarding position that offers many opportunities to grow while learning something new every day.

    About this work area

    【Employment Status】
    - Full-time regular employee- 40 hours per week contract
    - Probation period: 6 months
    - Start date is the first day of every month (consult with us about your start date)
    - Retirement age: 65 years old

    【Benefits】
    - Social insurance: welfare pension, health insurance, and unemployment insurance
    - Transportation expense (up to 1,530 yen/day)
    Parking spaces available for car commutation
    -Paid vacation (available after 6 months of employment, up to 20 days maximum)
    Our total yearly paid time off totals 127 days per year.
    In addition, we also provide congratulatory or condolence leave, maternity leave, nursing care leave, childcare leave, paternity leave, childcare leave for partners, personal injury leave, nursing leave, volunteer leave, family care leave
    No matter what life stage you are at, we have the leave to support you!
    - Uniform rental (if required)
    - Employee discount system
    - Employee cafeteria
    - Christmas gift
    - Great value life insurance, long-term medical care insurance plans (opt-in)
    - Retirement allowance system (corporate defined contribution pension plan: 3 years or more of service)
    - Employee smoking area
    - Extensive learning opportunities including Rosetta Stone (language learning) and Linkedin learning subscriptions
    https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/benefits-pub8c6da021

    【OPEN IKEA internal recruitment system】
    At IKEA we want you to take your career in the direction of your passions. When we recruit for an opening, the position is available to apply to by all IKEA employees. This includes domestic and international opportunities.
    Where will your career take you? To the IKEA stores? A different country? Up and up in your current department? It is up to you!

    【Working at IKEA】
    Everyone has a home at IKEA. Our way of working values work, family, and individuality.
    To get a better image of our culture, watch the following 9 interviews with some of our coworkers.
    https://youtu.be/A6MBRKNRlGw

    "At IKEA, we believe everyone has the right to be treated fairly and be given equal opportunities"
    Diversity is a key to success; diversity comes in all shapes and sizes. Being ourselves, and contributing with our uniqueness, makes us all grow.
    At Ingka Group, we welcome all dimensions of diversity. A diverse and inclusive workplace is good for our co-workers, for our customers and our business.
    We strive to have a diverse and inclusive work environment where co-workers feel valued for their uniqueness, recognized for their diverse talents, and where they can be themselves.

    IKEA Japan would like to explore together. If you have a passion for this position, please don’t hesitate to apply!
    Let’s get closer to our vision of “creating a better everyday life for the many people” together!
    https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/diversity-and-inclusion-pub86a2cb59

    If you are in need of support to apply, or to participate in an interview due to a disability, please contact us anytime at the following email: 029.recruiters.jp@ikea.com

    Apply now!

    【How to apply】
    Think this might be the job for you? Please apply today using the register button on this page!
    Attach a resume and cover letter, and we will get back to you as soon as we can.


    After you submit your application, we will review your documents.
    Candidates who pass the screening will be invited to interviews.
    There will be two to three rounds of interviews.

    *Please note that as part of the selection process, we may ask for references from those who have experienced working with you. The reference will be in the form of a questionnaire.
    *Furthermore, it is possible a position's recruitment may close early if the contract has been filled. We advise that you submit an application as soon as you can.

    Questions and support? Let's connect!

    IKEA Japan Recruitment team：029.recruiters.jp@ikea.com
申请

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