Customer Order & Administration Specialist

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

• Secure that customer get their products delivered at wished delivery address within the agreed time, the agreed quality to the lowest possible costs.
• Securing the market set-up for customer order flow from fulfilment units to the customers.
• Achieving and maintaining the highest level of accuracy through correct and proper administration
• Leading the accuracy agenda for the central warehouse with a right first time attitude
• Reach excellence in securing the customer promise/demands.
• Control and maintain the Range and order allocation set up
• Monitor the order flow and secure a qualitative information flow to concerned parties.

• Inspired by the IKEA vision, values and culture
• Leading business through people
• Enjoy applying strategic, tactical and operational approach for analysing business opportunities from customer/perspective and inspired by challenging situations
• Customer orientation and centricity: see the customer first and consider the impact on the customer when taking decisions
• Eagerness and desire to understand the IKEA business and customer needs and influence
• Good business understanding: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
• Very good knowledge of IKEA processes, supply chain, warehousing operations and service business leading to an excellent customer fulfilment
• Very good understanding of the customer and co-worker needs, demands and expectations on the market
• Good knowledge of stakeholder management: knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen
• Excellent knowledge of relevant IT systems/solutions/tools, calculation methods and analysis within the function

• Collaborative mind-set: good in building relationships across the organisation and having influence and personal impact by using good communication and negotiation skills
• End-to-end orientation: ability to apply analytical process-oriented thinking including planning and maintaining work process
• Ability to act within the global framework to achieve local/market/organisation goals
• Ability to identify need and drive change within the organisation acting in multi-cultural, interdependent and matrix environments
• Analytical capability to enable translation of business and
• customer needs into development initiatives

Capabilities:

• Supporting and cooperating

• Interacting and presenting

• Analysing and Interpreting

• Adapting and Coping