Goods Flow Team Manager

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

• Influence and lead the goods flow co-workers within the assigned area of responsibility to 
secure the highest goods availability and an excellent customer experience while 
maintaining the lowest possible cost.
• Support the Good Flow Manager with identifying, recruiting, retaining and developing the 
many talents in the goods flow team to secure a diverse, competent team that can execute 
its assigned responsibilities with confidence and secure future succession.
• Contribute to positioning IKEA retailers and the IKEA Brand as responsible partners in 
lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmentally friendly way. Through your everyday 
work you contribute to a people and planet positive business, social connection and 
environmental impact.
• Live the IKEA Values and nurture a strong and thriving IKEA Culture that inspires colleagues 
to reach extraordinary achievements in the store and especially the goods flow team.
• Ensure that the goods flow team works in compliance with the IKEA Code of Conduct, 
internal IKEA regulations and local legislation relating to health, safety, security and the 
environment.
• Contribute with relevant goods flow input and feedback to the store business plan and 
logistics action plan. Ensure that these actions are implemented in the inbound and 
outbound goods flow processes.
• Share knowledge of effective and efficient goods flow operations, within assigned area of 
responsibility, with colleagues and business partners to support their competence 
development and support of goods flow operations including understanding the principles 
of health and safety in goods flow processes. 

Support the Goods Flow Manager to secure an effective, qualitative and efficient goods flow 
operation within the assigned goods flow processes in order to guarantee an excellent
customer shopping experience through quality of products, merchandising and stock 
accuracy.
• Work closely with the goods flow team to secure correct usage of short-term capacity of the 
store in order to maximize efficient logistics operations by considering space, equipment 
and people.
• Contribute to the tasks and goals of the IKEA value chain as stated in the Global Supply 
Chain Operational Handbook, local appendices and service agreement with transport 
service providers through correct execution of the assigned goods flow processes

Knowledge

• I know how to measure the timing of goods flow tasks to support Volume Based 
Resource Planning.
• I can follow up on replenishment completion by store opening and contribute to
root cause analysis.
• I know how to do performance follow up (1 to 1, PEDP, Competence Mapping tool).
• I understand how a daily high safety level affect the IKEA BRAND.
• I know and am a role model for IKEA Culture.
• I know how to secure that the working methods mentioned in the Goods Flow 
SOP's are followed.
• I understand how to influence positive development of logistics KPIs for my 
area/processes.
• I know how to optimize sales location management together with commercial 
team.
• I know how goods flow supports product quality perception by our customers.
 

• Ability to lead based on performing and delivering through team/stakeholder 
engagement.
• Ability to build trust and communicate in a clear and targeted way with different 
people in different situations.
• Ability to manage a high volume and agile retail environment, reaching the desired 
effect or results.
• Ability to deliver, making things happen with speed, simplicity and flexibility even in 
unpredictable situations. 
• Ability to follow up and optimize operational performance while considering tactical 
plans.
• Ability to develop (support, coach and train) others to grow and, at the same time, 
secure my own development

• The IKEA Vision, IKEA Business Idea and IKEA HR Idea motivate me in my daily work
• I am interested in home furnishing, people's life at home, and the IKEA product range
• I have a passion for developing people and talent
• I have a passion for logistics and working in a fast paced, constantly changing retail 
environment
• I am driven to achieve goals through people
• I am able to contribute to improving our everyday work with ideas and improvements
• I enjoy working as part of my team and together we work towards common goals
• I am able to maintain a good work/life balance in my current role