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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Relations Assistant

申请
  • Essex, Essex, United Kingdom
  • 顾客关系
  • 兼职

职位描述

  • 职位 ID: 312676

  • 发布日期: 14/10/2025



    • IKEA Lakeside are looking to welcome a Customer Relations Assistants

    Be the welcoming face that makes every IKEA visit feel smooth and stress-free. As a Customer Relations Co-worker, you’ll be at checkouts and other key touchpoints—helping with purchases, returns, and questions to ensure customers leave happy.

    WHAT WE OFFER

    • The Start Date of employment will be: 15th November 2025
    • Competitive hourly rate of £13.25 per hour.
    • Part-time contracts are available, 18-30 Hours working 3-5 days per week including every 4th weekend off
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Free & Confidential Employee Assistance Program and Wellbeing Portal
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

    ..as well so much more!
    Full Benefit list - https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


    WHAT YOU'LL NEED TO HAVE

    • You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
    • You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
    • You are computer literate and able to work with technology.
    • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.


    WHAT YOU'LL BE DOING DAY TO DAY

    • You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
    • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
    • Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
    • Carry out admin tasks in relation to product and customer queries.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to- face interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email Recruiter jack.mcskeane@Ingka.ikea.com and I will be happy to help!












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