At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $27.35 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information: • This role is Permanent Part-time, 30hrs/fortnight • Applications close Tuesday 13 May, 2025 • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As Customer Co-worker your responsibilities will include, but are not limited to: • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers. • Securing that all products passing through the entrance are paid for. • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues. • Supporting customers booking their home delivery and collecting their click and collect. • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization. • Handling cash and card payments in a reliable, efficient, accurate and friendly way. • Recording information accurately in the system so we can continually make improvements to the customer shopping experience. • Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
As Customer Co-worker you are/have: • A passion for securing the best customer experience possible. • Excellent communication skills. • A polite and friendly manner and a ‘Togetherness’ mindset. • Able to work closely with your team and other departments or work independently. • The ability to remain calm when faced with challenging situations. • Able to prioritise tasks in a fast-paced environment. • Strong customer service skills, alongside being able to interact with many customers consistently. • Basic computer and systems literacy.
We need people like you
At IKEA, work is so much more than a job. Come join us!
