Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $27.35 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information: • This role is Permanent Part-time 30hrs/fortnight • The internal job title for this role is Customer Co-worker. • The shift times required to work will be spread between 8:00am to 9:00pm • As our unit operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)
RECRUITMENT PROCESS AND KEY DATES • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. • If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
About this work area
As Customer Service Co-worker your responsibilities will include, but are not limited to: • Acting as the friendly face of IKEA within our Customer Service area, you handle queries and look for the appropriate solution tailored to the customer. • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorisation. • Manage cash, card, and finance option payment transactions with accuracy and friendly demeanour. • Recording information accurately in our customer database system so we can act on feedback and continuously make improvements to the customer shopping experience. • Ensuring customers have a positive final touchpoint during the IKEA shopping journey. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
As a Customer Service Co-worker, you are or have: • A customer-centric mindset and are able to handle information and data confidentially. • Able to prioritise tasks in a fast-paced and changing environment. • An energetic approach for self-development, you are eager to learn new skills and like to work with digital programs. • Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently. • Able to remain calm when faced with challenging situations, you see problems as challenges and strive to find the best possible solution for each customer. • Excellent communication skills where you can build emotional connections through meaningful and empathetic interactions with customers. • Able to work closely with your team and other departments or work independently. • Previous experience in a similar customer service role or retail environments is preferred.
We need people like you
At IKEA, work is so much more than a job. Come join us!
