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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Service Co-worker

申请
  • Marsden Park, New South Wales, Australia
  • 顾客关系
  • 兼职

职位描述

  • 职位 ID: 295131

  • 发布日期: 16/06/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $27.35 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    •Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent, part-time, 40hrs/fortnight.
    • The shift times required to work will be spread between 9:30am to 9:00pm
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As a Customer Service Co-worker your responsibilities will include, but are not limited to:
    • Acting as the friendly face of IKEA by greeting visitors and providing welcoming, effective, and efficient information to customers.
    • Manage cash, card, and finance option payment transactions with accuracy and a friendly demeanour.
    • Processing returns and resolving customer guarantee claims, recognising when to escalate to a supervisor.
    • Supporting other areas of the Customer team including resolving customer service queries, maintaining shopping tools such as shopping baskets, trolleys, and yellow bags.
    • Engaging with customers to understand their needs and providing expert advice on IKEA products and services.
    • Recording information accurately in our customer database system so we can act on feedback and continuously make improvements to the customer shopping experience.
    • Ensuring customers have a positive final touchpoint during the IKEA shopping journey.
    • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
    • Driving the IKEA Family Reward Keys loyalty program sign-ups and uptake by highlighting the benefits and rewards to customers.



    As a Customer Service Co-worker you are:
    • Passionate about great customer outcomes and service minded. You always interact with customers in a polite and friendly manner and act as a brand ambassador.
    • Calm when faced with challenging situations and take responsibility to find solutions.
    • Have a ‘Togetherness’ mindset as part of a collaborative team.
    • Effective in prioritising tasks in a fast-paced environment.
    • Sound computer literacy and the ability to quickly learn new systems.
    • Comfortable with physical activity and repetitive movements.
    • Demonstrate excellent communication skills.
    • Previous experience in a customer-facing or retail environment is preferred.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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