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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Service Team Leader

申请
  • Marsden Park, New South Wales, Australia
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 297135

  • 发布日期: 02/07/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    • This role is Temporary (until March 2027), Full-time, 76hrs/fortnight.
    • Applications close: Tuesday 29 July 2025
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As Customer Team Leader your responsibilities will include, but are not limited to:
    • Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey.
    • Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible.
    • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.
    • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
    • Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
    • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
    • Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines.



    As Customer Team Leader your responsibilities will include:
    • Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.
    • Ensuring co-workers are actively supported in their daily work, and you develop, coach and mentor your team through performance reviews and on the job conversations.
    • Supporting your manager with the recruitment, training. retention, performance management, succession planning and competence development of the team.
    • Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values.
    • Taking the lead and supporting on different Customer function action plan topics, taking a proactive approach to ensure goal are achieved.
    • Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.
    • Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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