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技术与革新

Digital Operations Specalist

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  • Marsden Park, New South Wales, Australia
  • 网络技术与数字解决方案
  • 全职

职位描述

  • 职位 ID: 339123

  • 发布日期: 15/04/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent Full-time, 76hrs/fortnight based in the Marsden Park Distribution Centre
    • In order to be successful for this role, you must be available to work between the hours of 8am and 4pm Monday to Friday, with occasional weekends, nights and public holidays when required
    • As part of the recruitment process this role requires a pre-employment check for final candidates, including a National Police Check

    About this work area

    As Technical Support Specialist your responsibilities will include, but are not limited to:
    • Manage life cycle of all IT assets including maintaining accurate inventory, budget input, procurement and implementation of new hardware and software assets in a cost-conscious way.
    • Lead and support on-site project implementation/deployment of new digital products and lifecycle refresh of hardware solutions.
    • Secure business continuity by proactively performing preventative maintenance and routine monitoring to identify and avoid potential business interruptions.
    • Initiate and prioritise actions to solve incident and service requests in a timely manner according to business needs. This includes providing 2nd level hardware and software support for end users, identifying when and how to escalate an issue in the support chain, whilst adhering to Service Level Agreements, maintaining KPI’s and delivering user satisfaction.



    As Technical Support Specialist you are:
    • A general understanding of the end user’s need within a Distribution Centre/ Warehouse environment
    • Driven to provide exceptional service to all customers, which includes the many co-workers and ensure a high standard of customer satisfaction.
    • Equipped with an IT degree or experience working in an IT related field.
    • Demonstrated strong leadership capabilities and effective stakeholder management, adept at working with cross-functional teams and providing excellent resolutions to complex issues.
    • Able to work in a fast paced and operational environment where you are required to manage your own workload effectively, prioritise tasks efficiently and work in a hands-on capacity.
    • Solutions driven with a continuous improvement mindset to proactively identify opportunities, recommend and implement solutions.
    • An understanding of the financial impact related to the procurement and lifecycle management of IT assets

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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