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技术与革新

Technical Support Specialist

申请
  • Matosinhos, Porto, Portugal
  • 网络技术与数字解决方案
  • 全职

职位描述

  • 职位 ID: 303807

  • 发布日期: 14/08/2025

    • Who you are

    As a Technical Support Specialist, you will provide second level IT technical support to your assigned store, other IKEA locations, units, and INGKA Shopping Centers, working closely with the Service Operations team. Responsibilities include supporting routine service desk operations, handling business-critical incidents, and assisting with local, national, and global projects.

    Essential Competencies Required:
    Knowledge of IT platforms, equipment, and applications
    Communication skills in English and Portuguese, both written and spoken
    Time management and prioritization abilities
    Flexible and logical approach to tasks
    Problem-solving skills and ability to adopt alternative strategies
    Previous experience in IT support roles
    Experience with:
    Application troubleshooting (Office 365, Windows 10/11, Android, iOS)
    Hardware troubleshooting (desktops, laptops, telephony, printers)
    Hardware life cycle management
    Basic networking concepts (data centres, network cabinets, cabling, switches, routers, subnets, VLANs)
    Cyber security awareness (data privacy, phishing, user access management)
    Remote support for colleagues
    Providing IT support for meeting rooms and events
    Familiarity with working under agreed SLAs and KPIs
    Ability to manage relationships and requests with external providers
    IT certifications and training are beneficial but not mandatory
    Availability for 24/7 on-call duty on a weekly rotation basis and availability to travel when and if needed.

    A day in your life with us

    Resolve ServiceNow tickets promptly
    Manage Windows 10/11 workstations
    Set up computers, printers, tablets, Android/iOS devices
    Install and deploy applications
    Administer users and computers in Active Directory
    Patch networks for end devices
    Support network and system migrations or updates locally in and out of business hours when required
    Replace hardware parts for laptops, desktops, and printers

    When assigned to projects, whether part-time or full-time, assume responsibility for meeting the required deliverables set by the project and its stakeholders.

    You will work closely with the first level IT Service Desk team, handling software and hardware incidents, service requests, and ticket management. Key duties include direct ownership of tickets, regular updates, maintaining a high rate of first-contact resolutions, communicating proactively with coworkers, escalating unresolved issues, following procedures, and continuously developing technical skills.

    About this work area

    Serve as the local IT business partner for IKEA your unit and country, ensuring a high standard level of support. The role supports effective IT processes by maintaining, developing, and supporting reliable systems, contributing to IKEA’s growth and improving life at home for customers.

    What you need to know

    This position is full-time, you will work 40 hours per week, Monday to Friday, 9am to 6pm. Some tasks can only be done at night whilst the store is closed, so occasional night shifts may be necessary.
    The home store location will be Matosinhos, with travel Braga or other IKEA units. Some overnight stays may be required. Someone who has a driver's license and owns transport would be preferred for this role.

    To help us get to know you better, please include an up-to-date version of your CV and a cover letter in your application.
    Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.




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