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会见与理解顾客

Recovery Team Leader

申请
  • Bloomington, Minnesota, United States
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 308777

  • 发布日期: 11/09/2025

    • Why we will love you

    You care about making a positive impact in the world. A job at IKEA is so much more than home furnishings, we work to make sustainable living easy and affordable for everyone. Want to help us create a more sustainable future? Join our team!

    What you'll be doing day to day

    Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.

    As a Product Recovery Team Leader, working to prevent the occurrence of unnecessary costs related to our products and improve the customer's quality perception, you will:

    Lead, recruit, develop, and schedule a team of recovery co-workers to secure department routines and succession.

    Ensure all recovery processes are completed in a consistent manner. Such as, repackaging, confirmation, recycling, building, pricing, SAMS and maintaining the spare parts library.

    Identify business opportunities and implement business plan tactics to improve performance.

    Create a commercial recovery sales floor.

    Monitor the sales floor to secure the highest return while ensuring a timely sell-through of products.

    Implement and continuously ensures optimal use of common working methods relating to recovery process (including OPTORO confirmation process and repackaging).

    Cooperates across functions and leads interdependently to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality.

    Works with Imonitor recovery related questions on a consistent basis and champions all necessary changes to ensure compliance.

    Monitor and ensure the proper coding of relevant transfers.

    Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a Team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE – Regular, Full-time, Hourly Team Leader; In Location, Onsite; Retail, Sales, Services, Supervisor, People and Business Management, Home Furnishing

    HOURS – From 38 to 40 hours per week (HL4)

    SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 11pm; Minimum one weekend off per month; Work schedules are published one month in advance

    PAY – The starting rates/salary for this position range from $23.61 to $33.67 and will be based on equivalent work experience

    POSTING – The anticipated closing date is on or around 9/16/25

    BENEFITS ELIGIBLE? – Yes

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    POLICY – Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

    QUALIFICATIONS

    3 years' experience.

    Experience in managing, leading, and developing people preferably in customer centric service or retail environment

    Understanding of business processes and working methods within IKEA retailing.

    Knowledge of applicable policies, laws, and regulations.

    Knowledge of business and management principles, budgeting, and resource allocation.



    Requirements

    Travel is required for this role. Less than 5% (1 day per month on average)
    JOB TYPE - Permanent, Full-time
    BENEFITS ELIGIBLE? Yes/No
    HOURS - Hour’s level, shift schedule, weekend hours?
申请

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