At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights). • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • Rosters published 6 weeks in advance. • 15% Co-worker discount • Subsidised meals and complimentary drinks in our Co-worker restaurant • Free uniforms provided • Free Co-worker parking • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) • 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional information: • We currently have two (2) Permanent Part-time positions available, 24 hours per fortnight. • Applications close Thursday 20th November 2025 • If your application is progressed, you will be contacted and invited to an in-person interview on 24th-25th November 2025 • As our store operates seven days per week, you must be available to work a rotating roster, including a mix of day and evening shifts. You must also be available to work three out of four weekends per month (both Saturday and Sunday).
About this work area
As a Customer Co-worker, you are the friendly face that ensures every customer’s visit ends as positively as it begins. You contribute to creating a welcoming and smooth shopping experience by providing efficient service, accurate information, and genuine care at every touchpoint.
Your responsibilities will include, but are not limited to: • Greeting visitors and providing friendly, efficient information and support. • Securing that all products leaving through the entrance are paid for. • Supporting other areas of Customer Relations by resolving service issues, maintaining shopping tools (baskets, trolleys, and yellow bags), and ensuring catalogues are available. • Assisting customers with home delivery bookings and click & collect pickups. • Processing returns and resolving customer issues, recognising when to escalate to a team leader or authorised co-worker. • Handling cash and card payments accurately, efficiently, and in a friendly manner. • Recording information correctly in the system to support continuous improvement of the customer experience. • Ensuring customers have a positive final touchpoint when leaving IKEA.
As a Customer Relations Co-worker, you are: • Passionate about creating the best possible customer experience. • A strong communicator with a polite, friendly, and helpful approach. • A true team player who believes in togetherness, but also comfortable working independently. • Calm and solution-oriented, even when faced with challenging situations. • Able to prioritise tasks in a fast-paced, dynamic environment. • Reliable and detail-oriented, with strong customer service skills and the ability to engage consistently with many customers. • Comfortable using basic computer systems and technology.
We need people like you
At IKEA, work is so much more than a job. Come join us!
