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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Experience Manager - Queensland Market

申请
  • North Lakes, 澳大利亞
  • 顾客关系

职位描述

  • 职位 ID: 344635

  • 发布日期: 02/06/2026



    • As Customer Experience Manager, you will lead and drive the customer experience strategy across the Queensland Market, both in-store and online.
    You will play a key role in creating an inspiring, seamless and customer-focused shopping journey while developing strong teams and delivering business results.



    About this work area

    Your Responsibilities
    Customer Experience & Operations
    • Create, own and drive the Customer Experience Strategy across all customer touchpoints
    • Build a strong customer-focused culture throughout the market
    • Create positive emotional experiences for customers and co-workers
    • Ensure efficient and customer-friendly complaint handling, exchanges and returns
    • Create a family-friendly environment that converts visitors into loyal customers
    • Support operational excellence in daily customer operations
    • Ensure smooth and cost-effective payment processes

    Leadership & Collaboration
    • Lead, coach and develop leaders and co-workers
    • Identify and develop future talent and succession plans

    Commercial & Business Focus
    • Analyse customer and financial KPIs
    • Translate insights and data into actions and improvements
    • Drive continuous improvement across customer satisfaction and operational efficiency



    Who you are
    You are a passionate and people-focused leader who enjoys working in a fast-paced retail environment.
    You bring:
    • Strong leadership experience within IKEA retail or a similar environment
    • A proven track record of delivering results through people and customer experience
    • Excellent communication and stakeholder management skills
    • Strong analytical and problem-solving capabilities
    • The ability to inspire, engage and develop others
    • Hands-on leadership with the ability to act quickly and simply
    • Strong alignment with IKEA culture and values



    Additional information
    • Permanent Full-time role (76 hours per fortnight)
    • Internal title: Customer Experience Manager – Queensland Market
    • Applications close: 15 June 2026
    • Rotating 7-day roster including opening and closing shifts
    • Based across both IKEA Logan and IKEA North Lakes
    • Part of the Duty Manager roster
    • Availability required every second weekend
    • Pre-employment checks required for successful candidates
申请

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