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会见与理解顾客

Product Quality & Recovery Manager

申请
  • North Lakes, Queensland, Australia
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 310231

  • 发布日期: 17/10/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent Full-time, 76hrs/fortnight
    • The Hiring Manager for this role is Nick Van Kampen - Business Navigation & Operations Manager
    • Applications close Thursday 30th October 2025
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).



    As Product Quality & Recovery Manager your responsibilities will include, but are not limited to:
    • Lead, coach and develop the Product Quality & Recovery team to deliver exceptional customer-focused results.
    • Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
    • Set goals and key measures for Product RecSet goals and key measures for Product Recovery, Quality & Compliance (PQR&C) and continuously improve our daily performance in line with IKEA standards. overy, Quality & Compliance (PQR&C) and continuously improve our daily performance in line with IKEA standards.
    • Ensure the team takes timely and appropriate actions according to IKEA Australia’s working methods and compliance guidelines.
    • Present and sell As-Is products with pride and purpose, setting compelling prices that delight customers while achieving great results for the store.
    • Actively contribute to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.



    As Product Quality & Recovery Manager you are:
    • You are a confident leader with a passion for sustainability and are determined to make a difference.
    • You bring strong business acumen, curiosity, and a hands-on approach to achieving results.
    • A track record of delivering on sales KPIs and budgets, with the ability to maximise profitability and growth.
    • Previous experience managing and leading teams in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
    • A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.
    • Excellent stakeholder engagement skills with the ability to influence and align others to your vision.
    • Pro-active and analytical, with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
    • Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
    • A solid understanding of waste management and sustainability principles (desirable).




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