The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
You secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators
You lead and communicate the commercial calendar and store activity plan to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals.
You secure the vitality of the IKEA store and IKEA website in all media by working closely with your store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently.
You ensure a qualitative and efficient implementation in your store through clear communication and secure that all functions take responsibility for delivering their part.
You know your local market potential and work with your team and other functions to ensure the IKEA Brand is relevant locally throughout the different sales channels.
You possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store competitors and will use this information to add to, support and drive the store commercial calendar.
You analyse your activity performance; identify successful activities, solutions and ideas, and use this information to improve the planning of future activities.
You understand the impact of your actions and activities on the financial results of the store and know which results you have influence over.
You understand the IKEA social and environmental commitments and know how you can contribute to sustainability.
Qualification
Business-minded and results-driven, with a strong focus on customer satisfaction.
Proven experience in setting action plans, defining goals, and following up on results to achieve commercial objectives.
Self-reliant and highly motivated, with the ability to work effectively within a larger team and collaborate cross-functionally.
Experience working in a fast-paced retail environment.
Strong analytical skills, with the ability to translate insights into actionable improvements.
Strong communication skills, with the ability to engage and inspire others by creating passion for plans and initiatives.
Able to make quick decisions and take personal initiative in a dynamic work environment.
Well-organized with strong time-management skills, able to prioritize tasks efficiently.
Able to communicate in English
Minimum of three (3) years of IKEA experience as a Shopkeeper.
More Information
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.
This role requires flexibility in work hours depending on store operational requirements. Working on public holidays and weekends.
