Fulfilment & ISL Manager, IKEA Philippines

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job

• Lead and inspire the team to ensure goods availability, efficient low-cost processes, and high-quality perception.
• Enhance the customer shopping experience through high goods availability, customer-centric service operations, and a safe store environment.
• Support individual development and business expansion with a robust succession plan for key positions.
• Synchronize supply and commercial needs to achieve optimal customer perceived availability across all sales channels at the lowest cost.
• Integrate global supply/logistics strategies into the country’s fulfilment approach for end-to-end optimization and function as an active partner in the country’s commercial team to ensure a high level of commerciality and great customer experience.

Your assignment

• Lead and inspire the team by providing necessary tools, methodologies, and functional competence.
• Identify and develop talents within the organization, ensuring long-term competence building and succession plans.
• Participate in the Global fulfilment network, contributing to strategic direction, growth, and profitability.
• Convert the country’s business plan into fulfilment actions and goals to maximize growth.
• Integrate fulfilment considerations into the commercial calendar to maximize stock availability at the lowest cost.
• Ensure fulfilment capacity requirements are integrated into the country expansion plan.
• Develop the customer fulfilment business through innovations in technology, process improvement, and people development.
• Manage logistics costs and initiate actions to reduce costs, contributing to the total value chain results.
• Set clear goals and expectations and ensure compliance with internal and external laws/rules.
• Nurture a strong IKEA culture that values diversity and inspires extraordinary achievements.
• Secure purchasing within fulfilment according to the Procurement policy, ensuring compliance with sourcing requirements.
• Actively participate in creating the store business plan and align logistics and recovery actions with country strategies.
• Monitor performance and take actions to achieve growth, budget, and performance goals.
• Ensure compliance with the IKEA Code of Conduct, internal regulations, and local legislation.
• Contribute to a people and planet positive business, social connection, and environmental impact.

• At least 3 years of experience in a similar role, overseeing large teams (100+ headcount) in warehouse and/or retail store environments.
• Comprehensive experience in the logistics process, including strategic logistics planning.
• Understand how to recruit, lead, manage, and develop talent to build high-performing teams and secure future succession.
• Understand budget, cost, and key performance measurements to plan, follow up, and steer the business.
• Understand the business plan processes at regional, country, and store levels, and how to integrate fulfilment priorities.
• Understand capacity planning, analyze future needs, and formulate actions to meet these needs at the lowest total cost.
• Understand how other store and service office functions contribute to successful customer fulfilment operations.
• Know what logistics knowledge to contribute within the commercial team to raise overall commerciality across all sales channels.
• Understand the IKEA Code of Conduct, regulations, and legislation relating to health, safety, and security.
• Knowledge of the IKEA Concept description, including the vision, business idea, culture, and values.
• Know the IKEA Commercial Review process and support continuous development based on learning/results.
• Integrate the eight IKEA Key Values in interactions with store and service office teams and other stakeholders.

• Lead by fostering team and stakeholder engagement to achieve desired outcomes.
• Build trust and communicate clearly with different people in various situations.
• Manage a high-volume, agile retail environment to achieve desired results.
• Deliver with speed, simplicity, and flexibility, even in unpredictable situations.
• Follow up and optimize operational performance while considering tactical plans.
• Develop others through support, coaching, and training, while securing personal development.

Additional Information
This role requires flexibility in work hours, depending on store operational requirements.
The work location will be at the IKEA Philippines, Marina Way, Mall of Asia Complex, Pasay City,
Philippines

Please apply by 15 April 2025