The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
Responsibilities
Lead the store goods flow team and work with the Country Fulfilment Operations Manager and store commercial team to secure the highest goods availability at all time and at the lowest possible total cost.
Secure an effective, qualitative and efficient operation within the store's goods flow processes in order to guarantee a great customer shopping experience through commercial looking sales locations, product quality, stock accuracy, efficient picking and on-time handover to transport service provider.
Identify, recruit, retain and develop the many talents in the goods flow team to secure a diverse, competent team that can execute its assigned responsibilities with confidence and secure succession for the future.
Work closely with the Store Logistics Manager and Sales & Supply Support Manager to secure correct usage of short and mid-term capacity of the store, in order to maximize efficient logistics operations with the right balance of inbound and outbound volume. As well, plan for future needs by considering space, equipment and people as part of the store capacity plan.
Contribute with relevant goods flow input and feedback to the store business plan and logistics action plan, considering future needs of space, equipment and people. Ensure that these actions are implemented in the inbound and outbound goods flow processes.
Ensure an effective communication flow to relevant stakeholders in all goods flow process related topics. Share knowledge with colleagues and relevant stakeholders, to support their understanding on how to achieve an excellent customer experience.
Knowledge
Fulfilment performance monitoring, how KPI's are used to monitor business performance and how they influence each other.
Knowledge of working methods preventing goods' damage during all In-store goods flow processes
Knowledge of techniques of effective merchandising principles that make it easy to shop and keep sales spaces full and attractive.
Knowledge of creating, following and maintaining guiding framework documents with internal and/or external stakeholders.
Knowledge of the process for allocating products to sales locations in the IKEA store.
Understand how to actively use IKEA Toolbox, My Learning and other learning materials to support competence development.
Knowledge of standard operating procedures for forklift drivers, and their purpose to keep all co-workers safe and secure during logistics operations.
Capabilities
Ability to lead based on performing and delivering through team/stakeholder engagement.
Ability to build trust and communicate in a clear and targeted way with different people in different situations.
Ability to manage a high volume and agile retail environment, reaching the desired effect or results.
Ability to deliver, making things happen with speed, simplicity and flexibility even in unpredictable situations.
Ability to follow up and optimize operational performance while considering tactical plans.
Ability to develop (support, coach and train) others to grow and, at the same time, secure my own development
