职位 ID: 263644

发布日期: 03/11/2024

Who you are

You are passionate about providing service and support to managers, co-workers and organisation in order to improve business with focus on customer satisfaction. Being customer oriented you see the customer first and consider the impact on the customer when acting and proposing solutions. You apply tactical and operational thinking when analysing business opportunities from a customer/market perspective and you are inspired by challenging situation. Naturally you share the IKEA vision, values and culture.

For this role you have a university degree in Logistics, Economics, Business Administration or related or 1-2 years’ experience in the area of expertise. You bring excellent computer skills and high proficiency in Microsoft Office. You have proven analytical and numeric skills and ability to identify required actions and experience in problem solving and improving ways of working. You also bring with you retail/home furnishing/supply chain/customer service experience and interest.
You have knowledge in following areas:
• IKEA business model and ways of working
• Knowledge of IKEA processes and flow and capacity leading to an excellent customer fulfilment
• Excellent understanding of processes on the area of expertise
• Understanding of the customer needs, demands and expectations on the market
• Market/industry intelligence

As a person you have good collaborative mind-set in building relationships across the organisation with the ability to influence others within your own area of expertise by using good communication skills. You have high organisational skills, the ability to work in a structured way and you complete the work according to procedures and quality standards in timely manner. Your ability to respond to business and customer needs by providing effective solutions and end-to-end orientation within the area of expertise is strong

What you'll be doing day to day

The purpose of the role is to take responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution:

• Break down the overall Supplying Strategy on a goods flow perspective into action for all fulfilment units in the market
• Supply stakeholders in central, store and service fulfilment with accurate goods flow and stock plans
• Steer goods flow
• Enable securing capacities in all fulfilment units in the market on short-, mid-, and long term.

You will contribute to the day to day work and development of the fulfilment availability and support organisation within the market with a customer-centric and collaborative approach in focus.
In this role you will be contributing to creating the right prerequisites in the organisation to enable the growth agenda and secure the group and market Customer Fulfilment agenda is translated into the Fulfilment Availability and Support organisation. You will also provide a subject matter expertise and advice to business leaders within Fulfilment Availability and Support processes that will contribute to the development of business and people.

You will be:

• Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing and end to end planning and fulfilment process
• Responsible for assessing current and planned fulfilment unit capacity on the market in terms of short, mid and long-term needs and identify solutions in order to enable securing agreed goals on availability and keeping lead time promise at the lowest possible cost
• Responsible for supporting operations in close cooperation with the whole Fulfilment Availability and Support functions in any exceptional or emergency situation regarding flow, stock and capacity
• Contribute to an aligned and high quality flow and capacity planning process on the market
• Contribute to providing the Market Fulfilment Availability and Support Manager with recommended actions to address any identified capacity imbalances and input to expansion plans and range classification
• Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment in the market
• Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrixes, global initiatives and competence networks
• Responsible for actively supporting the fulfilment units with securing agreed goals on the use of existing fulfilment unit capacity and identifying and analysing capacity constraints through coaching and supporting with identified improvement potentials
• Responsible for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA
• Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in flow and capacity planning across all touchpoints.

Your salary from €2,824 gross per month.
At IKEA, in addition to your basic salary, you'll enjoy a number of benefits*, including :

- A 13th month bonus.
- A 15% discount on your purchases at IKEA
- An IKEA bonus and a profit-sharing bonus to reward collective performance
- A healthy and varied lunch for less than €3.
- An advantageous company health insurance scheme from the moment you join
- Additional leave linked to your executive status
- A company savings plan and a retirement savings plan
- A supplementary pension financed by IKEA.

*Some of these benefits are subject to seniority conditions