Sales and Service Associate, Plan and Order Point, IKEA Quezon City (Part-Time)

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job

To support the customers of the new IKEA Order Point and develop sales in an efficient and effective way by establishing and retaining a long-term relationship with existing customers and attracting new customers. You will do this by using knowledge of the IKEA range, local market and customers.

Your assignment

• Drive sales by active selling and sales steering.
• You ensure your work area is effective for the customers’, and cost-efficient for IKEA.
• Provide customers with the consultancy of IKEA home furnishing solutions through planning that match with their expectations and projected budget.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Find new customers or new opportunities to generate sales.
• Maintain contact with all customers to ensure high levels of client satisfaction.
• Receive and resolve customer complaints and problems efficiently and with empathy.
• You handle payments in an efficient, accurate and friendly way. You always aim to create a positive experience for our customers so they will want to return and shop with us again and again.
• Control vendors on customer delivery plan to meet the schedule and achieve customer satisfactory.

Your profile

• Passion and knowledge of home furnishing, interior design and retail.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Ability to take personal initiatives and priorities and organise your own work efficiency.
• Confident in approaching and talking to people in a proactive manner.
• Excellent attention to detail.
• Able to work on weekends and/or public holidays when required.
• Ability to work in a multi-tasking environment.

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

This role requires flexibility in work hours, work schedule is approximately 25 hours per week on the average, depending on store operational requirements. Working on public holidays and weekends.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.