IKEA Reading are looking to welcome a Customer Service Assistant.
A customer service assistant at IKEA is responsible for creating a positive shopping experience for customers.
WHAT WE OFFER
• The Start Date of employment will be: 3rd July 2025 • Competitive hourly rate of £13.25 per hour. • 12-16 Hours working 3/4 days per week, 3 out of 4 weekends Availability to work days, evenings and both weekend days, you will receive every 4th weekend off. • We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers. • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you • Free healthy meal option, salad bar, fruit, and hot/cold drinks
..as well so much more! Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/
WHAT YOU'LL NEED TO HAVE
• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision. • You have a strong customer first mindset, where you make the customer feel valued and supported in everything you do. • Experience in a fast paced customer service environment. • Computer literate and able to work with technology. • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised. • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately. • Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts. • Ensuring our customers have a great checkout experience.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better. • Shortlisted candidates will be invited by email to attend a face-to- face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter fiona.currie@Ingka.ikea.com and I will be happy to help!
