At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights). • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • Rosters published 4 weeks in advance. • 15% Co-worker discount • Subsidised meals and complimentary drinks in our Co-worker restaurant • Free uniforms provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) • 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional information: • This role is permanent part time 60 hours per fortnight. • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As Customer Coordinator your responsibilities will include, but are not limited to: • Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us. • Supervising the daily operation of the team to ensure a positive customer journey. • Liaising with leaders and providing feedback on daily areas of team performance and functional activities. • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed. • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey. • Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences.
As a Customer Coordinator you are: • Passionate about the customer experience and home furnishings. • Able to remain calm and assertive under pressure. • Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers. • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.
