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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Service Coordinator

申请
  • Rhodes, New South Wales, Australia
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 308166

  • 发布日期: 12/09/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information
    • This role is Permanent Full-time, 76hrs/fortnight
    • Applications close Wednesday 24 September 2025
    • This role requires the availability to be rostered shifts between 8:30am – 10:00pm, as well as three out of four weekends (both days).

    About this work area

    As Customer Coordinator your responsibilities will include:
    • Supervising the daily operation of the team to ensure a positive customer journey.
    • Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
    • Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
    • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
    • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
    • Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences.



    To be considered for this role at least 1 year of experience supervising teams is required.

    As a Customer Coordinator you are:
    • Passionate about the customer experience and home furnishings.
    • Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
    • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.
    • Have strong attention to detail and process improvements, with high-level verbal and written communication skills.
    • Adaptable, energetic, and remain calm and confident under pressure.
    • You have proficient computer skills and an ability to learn and use systems and digital tools.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
申请

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