Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $29.71 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand) • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information: • This role is Permanent Full-time 76 hrs/fortnight • Applications close Friday 11 April 2025 • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As a Product Quality Coordinator your responsibilities will include, but are not limited to: • Ensuring product recovery, quality and compliance processes are upheld to exceed each customer’s expectations. • Overseeing the daily operations of the team including, delegating tasks, ensuring staff have clear understanding of the task and deadlines, as well as coordinating breaks. • Providing feedback on team performance and troubleshooting and providing solutions where needed. • Overseeing product quality and compliance tasks to constantly improve customers’ product quality perception of our products. • Working closely with the different functions of the store to ensure that common working routines and processes are followed related to product recovery, quality, and compliance.
As a Product Quality Coordinator you are: • Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment. • You drive the operational focus and oversee the daily operations of the Product Recovery & Quality department, whilst ensuring co-workers approach their tasks with a strong focus on the customer transaction. • You have good attention to detail, are solution focused and have a cost-conscious mindset. • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management. • Friendly and comfortable with connecting and interacting with people. • Comfortable with coordinating your team, setting priorities, and delegating responsibility. • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience. • Looking to develop and grow within the business.
We need people like you
At IKEA, work is so much more than a job. Come join us!
