• Reach excellence in daily running fulfilment unit operations by assigning job duties to colleagues and communicate objectives and daily goals • Lead the Fulfilment Operations Team in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations Team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession • Maintain a clean, organized and safe working environment throughout the unit and secure that the Fulfilment Operations Team work in compliance with the internal IKEA regulations and local legislation related to health, safety, security, and the environment • Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create colleagues’ quality awareness to prevent and reduce damages, drive the implementation of local business plans / projects and analyse existing workload to secure daily volume handling and meet seasonal needs • Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment
What you'll need to have
• Good knowledge of retail and logistics processes, tools and working methods • Good knowledge of different leadership styles and how to adapt it according to needs and different situations • Understanding of budget, cost and key performance indicators; how to use them to plan, follow up and steer the business • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security • Knowledge and skills of safe and efficient forklifts' driving working methods according to local legislation • Ability to communicate in English and Italian
