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会见与理解顾客

Commercial Loyalty Team Leader

申请
  • San Giovanni Teatino, Chieti, Italy
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 338021

  • 发布日期: 10/04/2026



    • WHAT YOU'LL BE DOING DAY TO DAY

    • Ensure the correct implementation of the store Commercial Calendar and activity plan, monitor performance and share insights with key stakeholders to maximize the impact of commercial initiatives
    • Work closely with the commercial team to secure an inspiring and engaging store experience across all customer touchpoints, encouraging customers to visit more frequently and interact with the brand
    • Define and implement the store add-on strategy, supporting cross-selling and up-selling opportunities and ensuring strong collaboration across store functions involved in commercial execution
    • Contribute to the development and execution of customer engagement initiatives, supporting the acquisition and activation of loyalty program members and enhancing customer value through targeted activities and benefits
    • Monitor key commercial KPIs and customer feedback to quickly identify opportunities or risks, adapting actions accordingly and contributing to sustainability priorities within the store offering

    WHAT YOU’LL NEED TO HAVE

    • Good knowledge of sales techniques and the ability to identify add-on, cross-selling and up-selling opportunities to meet customer needs
    • Strong understanding of how commercial activities, planning tools and KPIs support sales performance and customer engagement
    • Experience working with data and customer insights to monitor performance and support decision-making in a fast-changing retail environment
    • Strong communication skills in Italian and English, with a collaborative mindset and a passion for developing people and improving the customer experience

    WE CARE FOR PEOPLE

    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.

    Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical numerical or aptitude tests).
    If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team.
    We’ll make sure you receive the support and accessibility you need to fully engage in the process.












申请

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