• Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals on a daily basis. • Lead, coach and develop the operational teams. • Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind. • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost. • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession. • Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment. • Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs. • Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.
What you'll need to have
• Good knowledge of retail and/or logistics processes, tools and working methods. • Good knowledge of different leadership styles and how to adapt it according to needs and different situations. • Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business. • Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures. • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security. • Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation. • Ability to communicate in English and Italian.
