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会见与理解顾客

Food Market & Bistro Manager

申请
  • Sesto Fiorentino, Firenze, Italy
  • 饮食与餐馆
  • 全职

职位描述

  • 职位 ID: 296733

  • 发布日期: 21/06/2025

    • What you'll be doing day to day

    • Support the implementation of global and national food safety and compliance standards to ensure a safe environment for customers and co-workers.
    • Ensure that the Food Market and Bistro are run efficiently and in line with commercial priorities, food safety standards, and the IKEA identity.
    • Lead the local implementation of the food business strategy and yearly commercial calendar, working closely with relevant departments.
    • Oversee the execution of the IKEA food communication strategy in the store, ensuring a consistent and inspiring customer message.
    • Act on customer feedback to continuously improve the food offer and customer experience.
    • Ensure that the Food Market and Bistro areas are well-maintained, attractive, and aligned with store visual and layout guidelines.
    • Work closely with the whole IKEA FOOD Management Team to secure high operational standards and a great customer experience across all IKEA food areas.
    • Contribute to the development and execution of the store’s business plan, as well as action plans for the IKEA food department.
    • Ensure your team has the knowledge and skills needed to talk confidently with customers about our food offer and related services.
    • Identify, hire, onboard, and develop team members, building strong succession plans.
    • Build and lead a diverse and high-performing team by sharing IKEA values, developing food and retail competence, and encouraging co-worker ownership.
    • Implement and follow up on global and national initiatives related to people and sustainability.

    Who you are

    • You understand food business operations, food safety regulations, and compliance standards.
    • You’re familiar with local food laws, customer behavior, food trends, and market dynamics.
    • You are a strong communicator and able to build trust-based relationships.
    • You have analytical skills and the ability to turn insights into actions.
    • You’re organized and capable of managing multiple tasks and priorities.
    • You know how to deliver strong business results through your team.
    • You stay calm and focused under pressure and manage setbacks effectively.
    • You’re fluent in both Italian and English, spoken and written.



    WE CARE FOR PEOPLE

    It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.



    WORKING WITH US HAS ITS REWARDS 

    Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

    As part of the team you’ll have access to: 
    - Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
    - Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
    - Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
    - Employee discount: 15% on the purchase of IKEA products for personal use
    - IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
    - Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
    - Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together




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