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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Co-Ordinator

申请
  • Slacks Creek, Queensland, Australia
  • 顾客关系
  • 兼职

职位描述

  • 职位 ID: 298858

  • 发布日期: 15/07/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    What you need to know
    Working at IKEA has its benefits and rewards:
    • $29.71 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent Part-time, 60hrs/fortnight
    • Applications close Tuesday 29th July 2025
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    As Customer Coordinator your responsibilities will include, but are not limited to:
    • Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
    • Supervising the daily operation of the team to ensure a positive customer journey.
    • Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
    • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
    • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
    • Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences.



    As a Customer Coordinator you are:
    • Passionate about the customer experience and home furnishings.
    • Able to remain calm and assertive under pressure.
    • Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers.
    • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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