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Ikea member of staff helping customers use touch screen
会见与理解顾客

Fulfilment Operations Coordinator

申请
  • Slacks Creek, Queensland, Australia
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 308360

  • 发布日期: 03/10/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information:
    • This role is Permanent Full-time, 76hrs/fortnight
    • The internal job title for this role is Fulfilment Coordinator
    • Applications close Thursday 16th October 2025
    • This role requires availability to work Monday to Sunday, between the hours of 6:00am to 10:00pm
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As a Fulfilment Operations Coordinator your responsibilities will include, but are not limited to:
    • Engaging and assist customers understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
    • Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes.
    • Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs. Whilst fostering a customer-centric mindset.
    • Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations.
    • Contributing to the implementation and achievement of the Fulfilment Operations department goals.
    • Maintain a clean, organised, and safe environment throughout your area of responsibility. Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers.
    • Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department.



    As a Fulfilment Operations Coordinator you are or have:
    • Demonstrated passion for fulfilment operations processes and people’s life at home.
    • Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks.
    • A strong advocate for a safe working environment, ensuring that hazards are identified and removed.
    • Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations.
    • A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function.
    • Energised by continuous learning, with a renew & improve mindset.
    • Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
申请

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