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会见与理解顾客

Kitchen Sales & Design Representative - Queensland

申请
  • Slacks Creek, Australia
  • 销售和商业
  • 兼职

职位描述

  • 职位 ID: 289150

  • 发布日期: 26/04/2025

    • Our team within IKEA

    Can you imagine? IKEA started as a small mail-order company in Älmhult, a Swedish village in the countryside. Today, you can find us in 63 countries with a unique range. Working at IKEA means working in a world of ideas. A world that is described by our own colleagues as a workplace where everyone is welcome and you can be yourself. Where we make a difference together for as many people and the planet as possible. But also a workplace where you determine your own career steps and where there is a lot of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and help you when needed.

    Each country where IKEA is located has its own Remote Customer Meeting Point (RCMP). For IKEA Australia, we have hubs in multiple locations across IKEA Tempe. IKEA Logan and IKEA Perth. The RCMP is the point of contact for all customers who shop in our online store IKEA.au or in one of our 10 stores.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.59 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • Position type: Permanent Part-time, 40hrs & 50hrs/fortnight
    • Internal job title: Senior Sales Generalist
    • Work model: Hybrid – 3 days on-site, 2 days from home once established in the role
    • Work location: IKEA Logan, Slacks Creek QLD 4127
    • Working hours: availability required between 7:00am – 10:30pm (AEST) weekdays and alternating weekends.
    • Work from home requirements: A stable and fast internet connection is essential.


    RECRUITMENT PROCESS
    • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
    • If your application is progressed, you will be invited to attend a virtual interview with the hiring team.

    About this work area

    As Kitchen Sales & Design Representative, your focus is to deliver an exceptional kitchen planning experience for customers shopping remotely through our National Contact Centre.
    You’re passionate about home furnishing and confident using IKEA’s digital planning tools to design kitchen solutions that are functional, beautiful, and tailored to each customer’s needs. With a strong understanding of how people live at home, you support every step of their planning journey—making it easy, inspiring, and successful, while driving sales along the way.

    Your responsibilities will include, but are not limited to:
    • Supporting the remote selling of our kitchen range by generating leads, offering expert planning guidance, and facilitating purchases through virtual channels.
    • Creating a seamless and positive customer experience through clear communication, empathetic service, and effective problem-solving.
    • Understanding each customer’s needs and recommending complete home furnishing solutions—including add-on products through cross-selling and upselling.
    • Keeping up to date with the latest IKEA kitchen range, product updates, and new features in our digital planning tools to confidently present inspiring and accurate designs.



    As Kitchen Sales & Design Representative you have:
    • Previous experience in a customer service role, ideally within an inbound call centre or remote support environment.
    • Excellent interpersonal skills, with the ability to build trust and connect with customers in a virtual setting.
    • Confident computer skills, including the ability to navigate systems efficiently, input information accurately, and comfortably use 3D kitchen planning software to support the customer journey.
    • Strong problem-solving abilities, using a calm and solutions-focused approach to resolve customer enquiries.
    • The ability to work independently, showing initiative, motivation, and a proactive attitude.
    • A creative mindset and genuine passion for design, using your knowledge to inspire customers and recommend the right solutions.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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