At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights). • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • Rosters published 4 weeks in advance. • 15% Co-worker discount • Subsidised meals and complimentary drinks in our Co-worker restaurant • Free uniforms provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) • 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional Information: • These roles are Permanent Part Time, 50hrs/fortnight • The internal job title for this role is Customer Co-worker • Due to operational requirements, candidates must be available to work a flexible rotating roster between 9:00am and 9:30pm, including evenings, 3 out of 4 weekends each month, and peak trading periods. • To be considered for this role you have full-day availability Wednesdays and Fridays.
Recruitment Process Overview: • Video interview: if shortlisted, you may be invited to complete a short pre-recorded video interview. • Interview panel: next step is an in-person interview with the hiring team. • Training: if successful your employment with IKEA will commence on Monday 31 August.
About this work area
As Customer Co-worker your responsibilities will include, but are not limited to: • Delivering a fast, friendly, and accurate checkout experience for customers. • Handling cash and card payments in a reliable, efficient, and accurate manner. • Supporting daily Customer Experience operations, including responding to customer enquiries and resolving customer concerns. • Assisting across Customer Experience areas including Greeting, Exchanges & Returns, and Customer Service as required. • Contributing to a safe, clean, and welcoming customer environment by keeping areas organised, returning products to their correct location, replenishing supplies, and supporting daily operational routines. • Ensuring customers have a positive final touchpoint during their IKEA shopping experience. • Recording information accurately in relevant systems to support continuous improvement. • Working collaboratively with your team to provide a seamless and enjoyable customer experience.
As a Customer Co-worker you are: • Passionate about delivering exceptional customer service and creating positive experiences for every customer. • A confident communicator who enjoys interacting with people and building rapport. • Able to thrive in a fast-paced retail environment and adapt to changing priorities. • A positive team player who works collaboratively and contributes to a supportive team culture. • A proactive problem-solver who remains calm and solution-focused in challenging situations. • Comfortable using point-of-sale (POS) systems and handling customer transactions accurately. • Experienced in retail, hospitality, or another customer-facing environment (preferred). • Able to work independently while also supporting co-workers across different Customer Experience functions.
We need people like you
At IKEA, work is so much more than a job. Come join us!
