At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand) • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information: • This role is Permanent, Full-time, 76hrs/fortnight • The internal job title for this role is Customer Team Leader • This role is based on-site at IKEA Tempe, NSW 2044 • This role requires availability to work a range of hours from 8:00am – 10:00pm weekdays and alternating weekend (both Saturday and Sunday) shifts per fortnight.
RECRUITMENT PROCESS • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. • If your application is progressed, you will be invited to attend an in-person interview with the hiring team. • If you are successful for this role, you will be required to attend a 2-day Welcome induction.
About this work area
As Customer Team Leader your responsibilities will include, but are not limited to: • Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey. • Optimise the productivity of the team by leveraging workforce management. • Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition. • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations. • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team. • Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point. • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
As a Customer Team Leader you are and have: • 2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances. • Previous retail management experience at a big box retailer or multi-site experience. • Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders. • Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers. • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business. • Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs. • Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement.
We need people like you
At IKEA, work is so much more than a job. Come join us!
