At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $28.31 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
These roles are Permanent Part-time, with a variety of contract sizes available
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
IKEA Food Co-worker
As an IKEA Food Co-worker your responsibilities will include, but are not limited to:
Ensuring your area is efficiently maintained in compliance with Food standards by keeping it clean, organised, attractive and inviting to provide a positive customer experience.
Food preparation, cooking, serving and customer service with a focus on food safety, controlling waste, and following production levels and cooking methods.
Processing dishes and maintaining the washing up area and machines whilst supporting and maintaining the cleanliness of the customer restaurant.
Active selling, cash handling, operation of ovens & fryers.
Fulfilment Operations Co-worker
As a Fulfilment Operations Co-worker your responsibilities will include, but are not limited to:
Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs.
Handing out Click & Collect orders, organising delivery and solving any order issues customers may have such as Delivery fails.
Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers.
Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues.
Using different types of forklifts and machines to complete fulfilment operations tasks.
Storing, retrieving, replenishment and internal transportation of stock within the warehouse.
Sales Co-worker
As Sales Co-worker your responsibilities will include, but are not limited to:
Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
Actively participating in selling products with a positive attitude and contribute to business goals and growth.
Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.
Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
Customer Co-worker
As Customer Co-worker your responsibilities will include, but are not limited to:
Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
Securing that all products passing through the entrance are paid for.
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
Supporting customers booking their home delivery and collecting their click and collect.
Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
Handling cash and card payments in a reliable, efficient, accurate and friendly way.
Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
As an IKEA Co-worker you are • Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers. • A strong customer-focused mindset, always striving to deliver a memorable shopping experience. • A ‘Togetherness’ mindset with the ability to work autonomously and collaboratively in a team environment. • Ability to prioritise tasks in a fast-paced environment and manage your own tasks. • Clear and concise communication skills, a keen eye for detail and strong problem-solving skills. • Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools. • A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.
We need people like you
At IKEA, work is so much more than a job. Come join us!
