At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information: • Position type: Permanent, full-time (hybrid) • Internal job title: Remote Analytics Specialist • Work location: Customer Service Centre (RCMP), Tempe NSW • Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend global meetings)
About this work area
As a Remote Analytics Specialist, you’ll turn complex data into clear insights that drive business decisions and improve customer outcomes. Your responsibilities will include, but are not limited to: • Analyse operational and customer data to identify trends, performance drivers, and root causes. • Develop and maintain dashboards and reports (primarily in Power BI) to track key metrics and business performance. • Translate data into actionable insights that inform strategy and continuous improvement initiatives. • Partner with stakeholders across Sales, Customer Resolutions, and Experience Design to influence decisions and prioritisation. • Collaborate with global analytics teams to align on tools, frameworks, and best practices. • Produce regular and ad hoc analysis to support local business needs and strategic initiatives. • Communicate insights through clear storytelling, tailored to both technical and non-technical audiences.
As Remote Analytics Specialist you are or have: • Experience in a Data Analyst, Business Analyst, or Insights Analyst role. • Strong SQL skills (BigQuery or similar) with the ability to analyse large datasets. • Hands-on experience with Power BI or similar visualisation tools. • Advanced Excel skills and confidence working with complex data. • Strong communication and data storytelling skills, including PowerPoint. • The ability to translate data into clear, actionable recommendations. • Experience working with stakeholders and influencing outcomes across different teams. • A proactive, self-driven mindset with the ability to manage competing priorities. • Prior experience of working in eCommerce, or customer operations/contact centres is highly regarded but not essential.
We need people like you
At IKEA, work is so much more than a job. Come join us!
