Are you a driven leader who cares just as much about people as you do about business results? As a Retail Finance Manager (Business Navigation & Operations Manager), you’ll play a key role in keeping the business running at its best—guiding financial performance, supporting smooth day-to-day operations, and ensuring everything is done the right way. You’ll partner closely with leaders across the store to build strong teams, enable confident decision-making, and create an environment where people can thrive. If you enjoy balancing big-picture thinking with being hands-on, and you’re motivated by making a real impact, this could be a great next step with IKEA.
About this work area
As Retail Finance Manager (Business Navigation & Operations Manager) your responsibilities will include, but are not limited to: • Lead the market business and financial planning process in close partnership with the Market Manager and Senior Management team, securing alignment between financial priorities and store challenges. • Drive budgeting, forecasting, follow-up and scenario planning, maintaining a full end-to-end understanding of the market Profit & Loss. • Actively contribute as a key member of the unit Senior Management team, supporting strategic direction and long-term growth. • Identify commercial opportunities in collaboration with the commercial team, promoting strong business case and ROI thinking. • Optimise market performance through close-the-gap analysis, benchmark KPIs and implementation of best practice. • Provide relevant, user-friendly business information, building financial and performance competence across the organisation to support strong decision-making. • Secure succession through talent identification and develop and empower leaders and teams through sharing your business expertise. • Provide leadership and governance across Business Risk & Compliance, Product Quality & Recovery, and Technical Support, ensuring robust compliance, quality standards, operational continuity, and effective technical support at store level.
As Retail Finance Manager (Business Navigation & Operations Manager) you are or have: • Degree in Business Administration/Economics or related field or a minimum 5 years of relevant experience in the industry. • A senior business leader with extensive experience in Business Navigation and Operations, ideally within a complex, high-volume retail environment. • Highly skilled in financial steering, P&L management, budgeting and forecasting, with the ability to translate strategy into action. • Passionate about growing the business through strategic and operational development. • An experienced leader who can drive the business plan agenda and steer the business towards sustainable growth and profitability. • Driven and naturally curious, able to identify and analyse opportunities in a cost-conscious way. • Strong at building trusted relationships with stakeholders and influencing decisions that positively impact the business plan, commercial direction and customer experience. • Values-led, people-focused and motivated by creating better everyday life at home, while leading through others.
Additional information
• This role is Permanent, Full-time • The internal job title for this role is Business Navigation & Operations Manager • This role is based in the IKEA Tempe store, Tempe, Australia • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 1 in 3 weekend shifts (both Saturday and Sunday). • As part of the recruitment process this role requires a pre-employment check for final candidates, including a National Police check.
