职位 ID: 276578

发布日期: 03/02/2025

Who you are
Being Logistics Manager (we call this internally Fulfilment Manager) you will take direct responsibility for a customer-centric and high performing operations within the Fulfilment unit (store) by leading, steering, planning, supporting, and following up the operations, the development of the organization as well as cost optimization opportunities. You will be accountable for a strong collaboration and co-creation with counterparts (commercial team and support functions), on both market and country level.

To be successful in your role, we expect that you have:

- Experience of working as a management team member (preferable in distribution, retail, logistics or similar) with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
- Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment
- Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
- Passion about logistics and have the ability use your know-how to optimize processes with high quality understanding the financial impact and customer experience
- Good business understanding and knowledge: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
- Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values
- Good knowledge of the financial, growth plan and respective connected year cycle
- Good knowledge of the business plan process to support the creation of the unit business plan for the market it belongs
- Ability to create and translate a business plan into a tactical plan and operational performance and to think commercially by balancing efficiency, inspiration and profitability
- Very good knowledge of market intelligence: the logistic industry and relevant trends as well being aware of customer behaviours/insights and the home furnishing market
- Passion for the IKEA range
- Knowledge of problem-solving and process improvement methodologies

As a future leader of our organization, we expect:

- Very good in understanding and execution of situational leadership
- Being passionate about leading business through people and having a strong belief in the individual’s potential
- Ability to lead and coach based on performing and delivering while learning and developing
- Very good knowledge of change management and leading in the unknown/exploring
- Capability to lead in the unknown in a transforming environment and to collaborate with different stakeholders by using good communication and negotiation skills
- Capability to build trust and communicate in a clear and targeted way
- Ability to give and take responsibility and empower colleagues to be entrepreneurial
- Natural ability to respect and value individual differences
- Ability to manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity
- Eager to deliver customer value and excellence in operation within a fast-paced supply chain environment
- Ability to actively use the IKEA concept in an omnichannel environment to build and improve competence within the Unit
- Customer orientation and centricity: see the customer first and consider the impact on the customer when taking decisions
- Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values
Your responsibilities
As Fulfilment Manager, you will (be)

- Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the unit by working closely with the unit Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
- Securing a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with market insights, customer and coworker feedback and internal audits results
- Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction
- Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working
- Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda
- Responsible for driving cultural change towards Lean thinking in the fulfilment unit. Support lean methodologies within Fulfillment and overseeing the Lean improvements and initiatives for the entire Fulfillment operations
Our team within IKEA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
Apply now!
At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.
We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- An additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
- We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
- A canteen where you can eat delicious food at very democratic prices
- IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
- ONE IKEA Bonus: an additional bonus based on your shop's results
- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
- IKEA staff discount 15% on all your purchases
- Team outings & staff parties, because togetherness is very important to us
- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

At IKEA, we believe in a diverse and inclusive workplace, where every individual is respected and valued. Our recruitment process is designed to be inclusive and without prejudice, with equal opportunities for every candidate. We therefore encourage all candidates to apply, with their diverse backgrounds, identities and experiences. Our locations are always easily accessible by public transportation, a conscious choice to allow our employees and clients to travel sustainably.