At IKEA, everything starts and ends with our customers. In Customer Relations, we work every day to build meaningful, long‑lasting relationships with both new and returning customers across all our channels. We’re a diverse and friendly team that comes together to create positive, joyful experiences for everyone who visits us—whether online or in our stores. We make sure our services are simple and accessible, we listen carefully to feedback, and we act fast to make things right when something goes wrong. Our way of working is rooted in genuine human connection: listening, understanding, and meeting people where they are. We’re a team of people who truly care about people—and that’s what makes us who we are.
Requirements:
• Brings a minimum of 3 years’ experience in commercial real estate or retail safety and security, supporting a safe and welcoming environment for customers and co workers. • Strong background in assessing risks within a business setting and turning insights into practical, sustainable security plans that support daily operations. • Demonstrated ability to conduct and document health, safety, and security checks, always with a focus on improving ways of working. • Shows high integrity, together with clear communication, strong collaboration skills and the ability to lead in a way that builds trust and togetherness.
Purpose of Job:
To protect the value of our meeting places by preventing damage to the building, the people who use it, and the reputation of the company. The focus is on creating a safe and secure environment where co workers, customers, and all visitors can feel welcome and cared for every day.
A day in your life with us
• Ensures that all preventive measures described in internal policies and local regulations are followed. Continuously implements additional systems and actions that support the prevention of crime, fire risks, natural hazards and risks in reconstruction areas. • Supports the management team on all safety and security aspects connected to activities that create exceptional visitor flow, such as marketing events and other peak traffic moments. • Coordinates the outsourced security partner of the meeting place and ensures that a consistently high standard of safety, security, and prevention services is delivered. • Plans and coordinates annual training activities for all people in the centres, including fire drills and required periodic safety testing. • Oversees the activities related to Sec Checks, periodic control activities in commercial units, and the related co worker training. • Secures effective handling of incidents and crises, including proper registration, root cause analysis, loss estimation, and the process for insurance claims. • Manages accident reporting, periodic reporting to the central risk function, and conducts audits, proposals, and tactical initiatives that strengthen safety and security performance. • Maintains close and constructive relationships with public safety authorities in the community, including police, fire brigade and other relevant bodies. • Leads and inspires a strong risk and compliance minded culture across the meeting place organization, encouraging safe behavior's and proactive ways of working.
Together as a team
You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that’s pretty cool!
Questions and support? Let's connect!
Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application. From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014" Your internal title in the organization will be Safety and Security Specialist This position is placed in Gurgaon, India. The selection process will take place continuously. In this recruitment there is no international relocation support provided by INGKA. Please submit with your application in English. Note that we cannot process any applications through email.
