Want to make something extraordinary? Come make it at IKEA.
We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis!
Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.
We’re excited to announce multiple openings for IKEA Sales Co-workers to join our team. If you’re passionate about delivering exceptional omni-channel customer experiences and thrive in a fast-paced environment, we want to hear from you!
Working at IKEA has its benefits and rewards: • $27.80 base hourly pay rate • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% discount for co-workers • Affordable, nutritious meals with complimentary drinks in our co-worker restaurant. • Provided co-worker uniform
But that’s enough about us. Over to you now.
About this work area
As an IKEA Sales Co-worker your responsibilities will include, but are not limited to: • Engage and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions. • Actively participating in selling products with a positive attitude and contribute to business goals and growth. • Deliver a seamless sales and customer experience at IKEA, ensuring an engaging journey across all omnichannel touchpoints. • Being an expert and passionate about the IKEA product range; and actively learning about their features and benefits. • Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced. • Assembling our products according to proper building and enclosed instructions to ensure complete functionality. • You understand the IKEA customer journey, ensuring a seamless and inspiring experience across all touchpoints - from initial exploration to in-store interactions and post-purchase support. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment. • You will understand the IKEA customer journey and recognise that customers interact with IKEA across multiple touchpoints not just in-store; such as the IKEA website, app, and social media. •You will familiarise yourself with the IKEA app and website to understand how customers browse, purchase, and engage digitally. • You will understand home delivery and additional services, such as furniture assembly, to better assist customers.
As an IKEA Sales Co-worker you are or have: • Proven experience in a sales or customer service role, ideally within home furnishing or fast-faced retail environment. • Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers. • Strong communication skills and ability to connect with others, you can understand the customer's needs and the ability to build strong relationships. An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs. Clear and concise communication skills, a keen eye for detail and strong problem-solving skills. • A 'Togetherness' mindset with the ability to work autonomously and collaboratively in a team environment. • Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range and tools. • A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.
What you need to know
• The work location for this role is our Sylivia Park store. • We are recruiting for several fixed term positions with the following hours available: -24-39 hours per fortnight -40-59 hours per fortnight -60-79 hours per fortnight • We are recruiting for permanent positions with the following hours available: -60-79 hours per fortnight • The internal title for this role is IKEA Co-worker. • The expected start date for this role is 14/12/25. • The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email and invited to complete a Video Interview. • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on trading hours. You also must have the availability to work weekends. • IKEA Sylvia Park is a non-smoking workplace. • Car parking will not be provided and therefore IKEA encourages all Co-workers to utilise public transport wherever possible.
