职位 ID: 265071

发布日期: 20/12/2024

What you'll need to have
Are you motivated by the IKEA Vision? Are you driven by business growth as well as having the opportunity to develop people at the same time? We are looking for a Performance and Optimization Cluster Leader to join our Omni team, somebody with a strong knowledge of omnichannel customer journeys and excellent knowledge of current market and online trends!

We believe that you will also be able to work in agile environments and be able to react and adapt strategies quickly based on feedback and business changes. In this role, data decisions are key for us to optimise our online sales, so knowledge of this, as well as advanced analytics and decision intelligence, is needed.

To succeed in this role, you must be able to influence and inspire, as well as to drive change positively. As the Performance & Optimization Cluster Leader you will be able to navigate and lead in a very complex and ever-changing business environment and create strong relationships, which, in hand, lead to successful collaborations, enabling you to deliver the results needed.

As well as the capabilities mentioned above, you will need the following proven skills:

• 6+ years in e-commerce, commercial leadership role or business performance management.
• Proven ability to actively lead, coach and provide a clear POV across cross-functional teams and global environments.
• Demonstrated success in optimising (ideally online) business and improving key performance metrics.
• Experience in a business leadership role (country or global) or similar externally.
• Ability to communicate with conviction and a strong POV, creating strong relationships.
Your responsibilities
As the Performance & Optimization Cluster Leader, you will be responsible for providing active coaching and steering for your cluster of markets, setting clear priorities and market-specific objectives. You will also take ownership of the performance optimisation journey, including the evolution of the online sales funnel, working closely with each country to set best practices and help bridge any gaps in performance to ensure consistent growth.

Your responsibilities will also include the following:

• Analyse the performance of web and app platforms of a cluster, providing actionable insights and coaching to country teams. Actively guide countries on how to implement improvements and optimise their digital presence.
• Identify and elevate relevant best practices across markets, leading initiatives to bridge performance gaps. Provide strategic direction and support to ensure that every country operates at optimal performance levels.
• Assume responsibility for the performance and structure of the online sales tree in a specific cluster, ensuring alignment across all markets. Drive initiatives that enhance the overall efficiency and profitability of the sales structure.
• Lead the review and follow-up of D-CMP (Digital Customer Meeting Points) deployments and releases in each market, ensuring that all countries adhere to the set development roadmap and that releases contribute to overall performance improvement.
• Contribute as a matrix partner to country teams, collaborating closely with marketing to ensure alignment between online activities and broader marketing strategies.

This is a permanent position in Malmö, Sweden, and you will report to the Head of Digital Customer Meeting Points Development.
Together as a team
Define and drive the purpose of each digital channel - web, app, and social commerce - to create a seamless omnichannel experience. Set clear KPIs and prioritise development based on business needs to elevate the customer journey and boost conversion.

Shape and implement site merchandising strategies that align with customer needs and commercial goals, leveraging our 80 years of in-store expertise. Analyse, optimise, and support digital platforms across countries, ensuring consistency, sharing best practices, and enhancing performance globally.
Questions and support? Let's connect!
We will make sure to allocate a lot of time for questions about the role during the interview part of the process. In case you have any questions about the recruitment process, please contact the Recruiter Juliana Picon via email at juliana.picon@ingka.com

Please note that due to GDPR reasons, we do not accept applications by email, and we want you to send us your application (CV and cover letter) in English. We look forward to receiving your application and will review candidates continuously, so please submit your application as soon as possible but no later than the 14th of January 2024. We kindly like to ask you to expect some delays in response to your application, due to the Christmas and New Year Holidays.

We will be interviewing continuously and are looking forward to hearing from you!

Studies show that members of underrepresented communities do not apply for jobs unless they are 100% “qualified”. If this is part of the reason you hesitate to apply, we would like to consider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application. [From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014]