职位 ID: 268114

发布日期: 09/12/2024

Why we will love you
Passionate & Committed to lead business through people?

We are welcoming applications for Sales Team Leader position at IKEA Pallady Store.

It is essential that you are:

• Passionate for selling, reaching your goals and getting the best for IKEA customers.
• Able of leading the business by leading people with IKEA values and performance driven culture
• Business-minded and result-driven with a customer focus.
• Experienced in actively selling through understanding customers and their needs.
• Open to change/highly flexible.
• Able to work together in a team.
• Able to make quick decisions and take personal initiatives (often with a high sense of urgency)
• Able to communicate in English.
• Able to prioritize and organize your own work to make efficient use of the time available.
Your responsibilities
• Your working base is the shop floor where you lead by example every day, training, mentoring and coaching co-workers in order to improve their competences.
• You participate together with shopkeeper in team's performance evaluations, to give inputs, to create SMART goals and to actively work on these with coworkers in order to fulfill the goals.
• Together with your team, you focus on putting the customer first in everything you do within the store shop. Every customer must have a shopping experience that exceeds his or her expectations.
• You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available).
• Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan.
• You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits and share this with customers and your team.
• You are proactive in finding opportunities and acting on them to maximize sales through understanding customers and the local market and keeping an eye on competition. Together with your Shopkeeper you create action plan how to proactively use commercial opportunities.
• You lead your team in a way to react quickly on commercial opportunities and maximize sales, changing availability of products (overstock and out of stock) and customer feedback ( 10 most asked questions )
• You quickly act when it comes to customers’ frustrations and top questions, co-creating solutions with other functions in the store.
• You and your team actively sales steer to your department’s top-selling products, prioritized products (e.g. overstock/övertag) and IKEA service products in order to maximize sales and long-term profitability.
• Using the time with your team and customers, you identify key sustainable carrier for range you work with and together with your CT promote it in local relevant and business-driven way.
Together as a team
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!